Terms of Service

Welcome to Zenkado, an online clothing and fashion store operated by HAIYING TECHNOLOGY LIMITED.

By accessing zenkado.com or purchasing products from our website, you agree to these Terms of Service and our related policies.

1. Products & Information

Zenkado offers clothing, fashion apparel, and related accessories.

We strive to provide accurate product descriptions, images, sizes, colors, and material information.

Product colors may vary slightly due to screen settings. Customers should review product details and size guides before purchasing.

Product availability and prices may change without prior notice.

2. Orders & Payments

By placing an order, you confirm that your shipping and payment information is accurate.

Orders are subject to payment confirmation and product availability.

We reserve the right to cancel orders due to payment issues, inventory shortages, or suspected fraudulent activity. Any payment collected for a canceled order will be refunded.

Accepted payment methods and final charges are displayed during checkout.

3. Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery times:

• Standard Shipping: 10–20 business days after shipment.

• Expedited Shipping: 5–10 business days, where available.

Actual delivery times may vary depending on destination, customs clearance, and carrier conditions.

Please refer to our Shipping Policy for further details.

4. Returns & Refunds

Customers may request eligible returns within 14 days of receiving their orders.

Clothing should be unworn, unwashed, and in its original condition, except for reasonable fitting or inspection.

Refunds and returns are processed according to our Return & Refund Policy and applicable consumer protection laws.

5. Website Use

Customers agree not to use our website for unlawful activities, fraudulent transactions, or unauthorized access.

All website content, including product images, text, graphics, and brand elements, belongs to Zenkado or its authorized owners and may not be reproduced without permission.

6. Privacy & Third-Party Services

We collect and process customer information according to our Privacy Policy.

We may use third-party providers for payment processing, shipping, website analytics, and advertising services.

Please review our Privacy Policy for information about personal data handling and applicable privacy rights.

7. Disclaimer & Liability

We make reasonable efforts to maintain accurate information and reliable website services.

However, temporary service interruptions or product availability changes may occur.

To the extent permitted by applicable law, Zenkado is not responsible for indirect losses arising from website use. Nothing in these terms limits mandatory consumer rights or liabilities that cannot legally be excluded.

8. Changes to Terms

We may update these Terms of Service to reflect changes in our business operations or legal requirements.

Updated terms will be published on this page. Changes will not retroactively remove customers' existing statutory rights.

9. Contact & Company Information

Brand Name: Zenkado

Official Website: https://zenkado.com

Website Operator: HAIYING TECHNOLOGY LIMITED

Business License Entity: HAIYING TECHNOLOGY LIMITED

Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Customer Service Email: service@zenkado.com

Customer Service Phone: +852 47485827

For questions regarding products, orders, payments, shipping, or these Terms of Service, please contact our customer support team.

Zenkado is operated by HAIYING TECHNOLOGY LIMITED.