FAQ

Frequently Asked Questions

Welcome to the Zenkado FAQ & Support Center.

Here you can find answers to common questions about our clothing products, sizing, orders, payments, shipping, returns, and refunds.

Zenkado is an online clothing and fashion retailer operated by HAIYING TECHNOLOGY LIMITED.

If you need further assistance, please contact our customer support team.

Email:
service@zenkado.com

Customer Service:
+852 47485827

When contacting us about an existing order, please include your order number and the email address used during checkout to help us process your inquiry efficiently.

Orders & Payments

How can I place an order?

Shopping at Zenkado is simple.

  1. Browse our clothing collections and select your preferred items.

  2. Choose the available size, color, and quantity.

  3. Add your selected products to your shopping cart.

  4. Proceed to checkout and enter your shipping and payment information.

  5. Review your order details and complete your purchase.

After your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include:

  • Major credit cards

  • Debit cards

  • PayPal, where available

  • Other supported digital payment methods

Available payment options may vary depending on your country or region.

Customers can review the applicable payment options and final order total before confirming a purchase.

Can I change or cancel my order?

If you need to change your shipping information, clothing size, color selection, or cancel an order, please contact our customer service team as soon as possible.

We will review your request based on the current processing status of your order.

Changes or cancellations may not be possible once an order has entered the shipping process.

For additional information, please refer to our Terms of Service and Refund Policy.

Will I receive an order confirmation?

Yes. After completing your purchase, an order confirmation email will be sent to your registered email address.

Please check your spam or junk folder if you do not receive the confirmation email.

If you still cannot locate it, contact us at service@zenkado.com.

Clothing Products & Sizing

How do I choose the correct clothing size?

We recommend reviewing the size information provided on each product page before placing an order.

Where available, please refer to the measurements and size charts for guidance.

Clothing sizes may vary depending on the product design, fit, fabric, and style.

If you are uncertain about a particular item, our customer support team can assist with available product information.

Are the product colors exactly as shown in the pictures?

We aim to present product images and colors as accurately as possible.

However, slight color differences may occur due to:

  • Screen brightness and display settings

  • Lighting conditions during photography

  • Individual device color settings

  • Fabric texture and material characteristics

Please review the product descriptions and available color options before purchasing.

What materials are your clothes made from?

The material composition of our clothing products may vary depending on the item.

Where available, fabric details and product specifications are provided on the individual product pages.

We encourage customers to review these details before purchasing, particularly if they have specific preferences regarding fabric texture, comfort, or care requirements.

How should I care for my clothing?

To help maintain the quality and appearance of your clothing, we recommend following the care instructions provided on the garment label or product page.

General recommendations include:

  • Follow the recommended washing instructions.

  • Separate light and dark colors when appropriate.

  • Avoid harsh detergents or excessive heat where unsuitable.

  • Use suitable washing and drying methods for delicate fabrics.

  • Store clothing in a clean, dry environment.

Care requirements may vary depending on the fabric and product.

Do you offer different clothing styles?

Zenkado offers a selection of fashion apparel and clothing-related products designed for different preferences and everyday occasions.

Available styles, sizes, colors, and product categories can be viewed directly on our website.

Product availability may change over time.

Shipping & Delivery

How long does order processing take?

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary depending on order volume, product availability, and other operational factors.

Once your order has been dispatched, available shipping information will be provided by email.

How long does shipping take?

After order processing, estimated standard delivery generally takes 10–20 business days.

Actual delivery times may vary depending on:

  • Destination country or region

  • Shipping carrier

  • Customs clearance procedures

  • Local delivery conditions

  • Public holidays or unexpected transportation delays

Estimated delivery periods are not guaranteed arrival dates.

Please refer to our Shipping Policy for additional details about available shipping destinations, delivery estimates, and applicable shipping conditions.

How can I track my order?

Once your order has been shipped and tracking information becomes available, we will send the relevant details to your email address.

Please allow time for the shipping carrier to update its tracking system.

If you experience difficulty locating your tracking information, please contact our customer service team.

What should I do if my package is delayed?

If your order has not arrived within the estimated delivery period, please contact us at service@zenkado.com.

Include your order number and relevant shipping information.

Our support team will review the available shipment details and assist you with the next steps.

Returns & Refunds

Can I return clothing if the size does not fit?

Return requests for clothing items are handled according to our Refund Policy and applicable consumer protection laws.

If an item does not fit as expected, please contact our customer support team within the applicable return period.

Include your order number, the item concerned, and the reason for your return request.

Our team will provide information about eligibility and the applicable return procedure.

Can I request a refund?

Yes. Customers may request a refund subject to the conditions outlined in our Refund Policy and applicable law.

To submit a request, please contact service@zenkado.com with:

  • Your order number

  • The product concerned

  • A description of the issue

  • Supporting photos, if relevant

Refund eligibility, processing procedures, and applicable timelines are explained in our Refund Policy.

What if I receive a damaged, defective, or incorrect item?

If you receive a damaged, defective, or incorrect clothing item, please contact our customer service team as soon as possible.

To help us assess the situation, provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging, if relevant

We will review the information and provide appropriate assistance in accordance with our policies and applicable consumer protection laws.

Who pays for return shipping?

Return shipping responsibilities depend on the reason for the return, the terms of our Refund Policy, and applicable consumer protection laws.

Please review our Refund Policy or contact customer service before sending an item back.

Do not send returned merchandise to our company correspondence address without receiving the appropriate return instructions.

Customer Support

How can I contact Zenkado?

If you have questions about our clothing collections, product sizing, orders, delivery, returns, or refunds, please contact us using the following information.

Email:
service@zenkado.com

Customer Service Phone:
+852 47485827

Our customer support team can assist with general product information and order-related inquiries.

For order-related support, please provide your order number so we can identify the relevant purchase.

Company Information

Brand Name:
Zenkado

Official Website:
https://zenkado.com

Website Operator:
HAIYING TECHNOLOGY LIMITED

Business License Entity:
HAIYING TECHNOLOGY LIMITED

Postal Address:
ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Customer Service Email:
service@zenkado.com

Customer Service Phone:
+852 47485827

Website Policies

For additional information about purchasing products through Zenkado, please refer to the following policies available on our website:

  • Privacy Policy: Information about the collection, use, and protection of personal information.

  • Terms of Service: Terms and conditions governing purchases and use of our website.

  • Shipping Policy: Information about order processing, shipping services, and estimated delivery times.

  • Refund Policy: Details about return eligibility, refund procedures, and applicable conditions.

  • Contact Information: Official business and customer support details.

Zenkado is an online fashion retail store operated by HAIYING TECHNOLOGY LIMITED.

We aim to provide clear product information, transparent shopping terms, and accessible customer support throughout the purchasing process.